Excellent training

"Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge."

Gareth Pritchard, Marketing Manager

New and challenging

"I've always had a passion for software and IT. Working at Union Street gives me the opportunity to broaden my knowledge and work with some really interesting new technologies."

Maurice, Devops Engineer

Enjoyable and rewarding

"Since joining the company, everyone has been extremely helpful and welcoming making me feel part of the team instantly. The product training and support I have been given has been amazing."

Lauren, Account Manager


"In 2006 Union Street had 10 staff. Today we sit at 95 and counting. Being part of a business this size means greater opportunities to develop progress, and try new things in a way that's not always possible in larger companies."

James Wilson, Support Team Leader


Whether you’re a graduate, an apprentice, or an experienced professional, we will help you to broaden your skills and progress your career.


Our people are our greatest assets, which is why we continually invest in the training and development of our staff.


Whatever your background, if you have the tenacity and drive to succeed, we will help you to build your career.

Maurice Baar
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Union Street’s teams work in a really collaborative way and there’s a good culture of cooperation from staff at every level. Whenever I needed to know anything there was always someone available to ask and, in my role, I got to work closely with some really knowledgeable people. The training I received through Union Street’s training courses was invaluable, as was the mentoring I received. It really put everything in perspective and taught me most of what I know about the telecoms industry.

Because Union Street’s a company that’s growing quickly, there have always been lots of opportunities to progress. Most of the skills you learn are transferable between departments so it’s easy to side step into new areas of the business. If you have enough ambition there’s always a new role for you. It’s really about where you want to go and how far you want to take it.
Lauren Knight
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One of the things I really love about Union Street are the people I get to work with and I don’t just mean in the company itself. As an Account Manager, I regularly visit our partners to help them get the most out of our software by providing help, advice and information on the new features it has to offer. The feedback I take back from our partners is really encouraging and crucial to guiding the onward development of our products and support services.

The company has a really friendly atmosphere so it’s easy for everyone to get to know everyone else. The people here are very helpful and willing to give a hand when you’re in need, both in and out of work. We regularly organise events and meals that people from all areas of the company join in with.
Sally Smith
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I joined Union Street a few years ago as a member of the Development team. In my time at Union Street we have changed to work in an Agile way, working within the Scrum framework. This is my first time working to an Agile methodology and while it took time to become accustomed to the change of mind-set, I am now really enjoying the environment.

During my time at Union Street I have worked on some important projects, one being the development of the Benchmarking Service. This allows us to gather data from customers and produce reports comparing a customer’s data to statistical averages across all the sites contributing data.

Following Union Street’s adoption of the Agile Methodology, the company arranged training for me to become a Certified Scrum Master and I now act as scrum master to one of our scrum teams. The self-motivating, self-organising nature of the teams makes for a lively, refreshing environment. My scrum team now works on increasing the functionality of our web products.
Gareth Pritchard
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Working with Union Street has provided me with an excellent opportunity to develop my career. The company's development programme has helped enormously to improve my professional skills, gain experience and broaden my industry knowledge. Union Street keeps me challenged whilst encouraging and enabling me to develop as a professional.

During my time at Union Street, the company’s management has given me regular constructive feedback on my contribution, whilst supporting me with training to progress my career and professional interests. My efforts have been recognised and rewarded with the expansion of my role and responsibilities and two promotions.

Working with us

A range of opportunities and benefits are available at Union Street

Flexible hours

Subject to working the company’s core hours, Union Street provides flexible start and finish times allowing you to choose the hours that best suit you.

Paid training

We provide paid training on our solutions, and for other vocational training where appropriate. An extra twelve days per year of training on new technologies is provided for our software developers.

Optional benefits

Optional benefits include Kiddi Vouchers, optional health care, cash back on certain medical expenses, death in service, and critical illness cover.


We’ve had tremendous success in training apprentices and enabling their career progression, reflecting our commitment to giving staff opportunities to progress.

Our Workplace

Our people are at the core of our success which is why we work hard to foster a culture of collaboration and community within the organisation.

Union Street

Our home in central Richmond, where all the magic happens! If you're not based near here, opportunities for working remotely might still be available.


Our developers are the life blood of our business, developing innovative solutions that have made our software the most popular of its type in the telecoms channel and indispensable to our clients.

Tech support

Union Street prides itself on delivering market leading service and support. Our support team are provided with training and guidance to help them provide our clients with a first rate service.

Training and consultancy

Our training and consultancy team are experts in telecoms billing and provide comprehensive training on our solutions for all our staff and clients.

Sales and marketing

Managed by former apprentice contestant, Vincent Disneur, our award winning sales and marketing team regularly network with clients and attend industry events.

Bureau service

Because not all our clients have the time to manage our solutions themselves, we provide a bureau service where our expert billing managers provide remote assistance with running and maintaining our solutions.

Award winning

By working together we've been able to create innovative software that has made a real impact in our market and, in the process, we have won numerous industry awards in recognition of our efforts.

Work hard, play hard

It's not all about the 9 to 5. At Union Street we are proud of the family atmosphere we have created in the workplace and hope that while you're with us you'll build lifelong friendships with your colleagues

Our business, our people

We are a company where people can grow their careers. Where people are proud to work and be part of an award winning business that values its employees. The secret to our success has been our people, by attracting, training, investing in and retaining the best people in the industry, we have continued to grow. Here’s a little bit about what makes them tick.

Radio 2 listeners
Radio 2 listeners
Top Gear fans
Top Gear fans
Apprentice Finalists
Apprentice Finalists

Current vacancies

If you’re interested in exploring career opportunities with Union Street, why not take a look at our current vacancies which are listed below. We welcome interest from anyone who feels they have the skills and knowledge to work with us, particularly if they have experience of working in the communications or ICT industries. So, if none of our current vacancies suit your skill set, just send your CV with a covering letter explaining the type of role you’re looking for and why you want to come and work with us, to employ.me@unionstreet.co.uk.

Union Street technologies is an equal opportunities employer and all applications will be treated in the strictest confidence. For details of our statement of fair processing, please refer to our privacy policy.

Privacy notice

Union Street collects and acts as the data controller for information submitted by you via email. It will be shared with appropriate Union Street staff, used to contact you in connection with recruitment and, if successful, your employment at Union Street. The information will not be used for purposes other than those described. Should you object to how this data is processed, you maintain the right to object to the Information Commissioners Office (ICO).

Service Desk Analyst

16th January 19 by Union Street

Union Street Technologies is the UK’s leading provider of telecoms billing, provisioning, and customer management solutions to service providers operating in the communications, data, and IT sectors.

Situated at the heart of Richmond-upon-Thames with its cosmopolitan shops and eateries, Union Street’s modern offices host an established SME with a pioneering, start-up feel.

Our dedicated Service Desk Team is seeking a Service Desk Analyst with exceptional customer service skills to come and join them on a Full-Time basis, here at our Head Office.

Professional & Personal Skills

Skills & Experience

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent inter-personal, team working and task management skills
  • A commitment to service improvement with a customer focused attitude
  • A high level of quality focus, with an eye for detail and accuracy
  • Confidence to deal professionally with customer and staff at all levels
  • Excellent administration and organisation skills, both written and verbal.
  • Ability to quickly learn skills with information retention and a good technical aptitude/ability
  • Previous experience or exposure to an ITIL working environment
  • Previous experience in working in the Telecoms industry or with aBILLity (Union Street product) would be desirable.
  • Previous experience logging support tickets on a ticketing platform desirable.
Main Job Purpose

The main purpose of the role is to provide customer support in the form of telephone, email and remote dial in within an ITIL framework for software applications and products developed by Union Street Technologies Ltd.

Duties are as follows:
  • To maintain the highest level of customer service for all support queries and adhere to all service management principles
  • Provide a helpful and informed first point of contact for Union Street customers.
  • Responsible for the logging of all calls in the Service Desk
  • Responsible for ensuring all areas of support adhere to our stated SLAs
  • Focus on resolving the issues at the first point of contact
  • Act as a single point of contact for phone calls and emails from customers and internal staff
  • Receiving, logging and managing cases via telephone, email and live chat when required
  • Assists with classification and prioritisation of cases, incidents and requests
  • Keeping affected business partners informed about progress where necessary
  • Escalating tickets or accounts as necessary per established escalation policies
  • Participation in audit activities related to the Request, Incident and Change Management process
  • Contribute to and drive forward all Service Improvement initiatives
  • Communicate regularly with supervisory and support teams to ensure work is delivered within SLA.
  • To preserve information security, report security breaches, in line with the Information Security Policy, and to act in accordance with the requirements of the Information Security Management System.
Apply here
  • Previous experience in a similar role is preferred


04th January 19 by Union Street

Union Street Technologies is the UK’s leading supplier of billing, provisioning, and customer management solutions to communication providers operating in the telecoms, data, and IT sectors.

The company’s award winning aBILLity™ billing software is used extensively throughout the UK and Europe to manage communications and data services including fixed line, cloud, mobile, data and next generation networks.

We are currently seeking a friendly and pro-active Receptionist to come and join us here at out Head Office located in Richmond, Surrey.

Hours of work are 9am to 5pm, Monday to Friday.

Professional & Personal Skills
  • Friendly and personable manner
  • Ability to communicate clearly and effectively both written and verbal
  • A drive to be pro-active
  • Strong organisational skills and able to multitask
  • Able to display professionalism at all times
Main Job Purpose

To provide a friendly and efficient reception service and be the first point of contact both in person and over the phone for the business.

Duties are as follows:

Main Duties and Responsibilities

  • Answering phone calls in a polite and professional manner
  • Directing calls to the correct person and passing on messages
  • Meet and greet all visitors, ensuring they sign in and out
  • Receive and deal with mail and deliveries
  • Schedule appointments
  • Maintain electronic diaries
  • Organise catering (tea, coffee etc) for visitors
  • Maintain records for some HR functions
  • Assistance with facilities management
  • Administration and clerical support
  • Prepare correspondence and documents for scanning
  • To preserve information security, report security breaches, in line with the Information Security Policy , and to act in accordance with the requirements of the Information Security Management System.

We are award winning, here are some of our recognitions



Independent Software Vendor 2018


Channel Marketing Campaign of the Year 2017


Best Billing Platform Winner 2016

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