As the leading supplier of telecommunications billing solutions, we at Union Street Technologies are always looking to improve the services and products we offer to existing and potential new customers.
One of our biggest successes has been our bureau billing service. Introduced in 2012, it now provides billing to 40 clients, with a further five in the pipeline that will use the service following the successful implementation of our aBILLity billing platform. This amounts to just over ten per cent of our total customer base and proves its popularity and effectiveness among comms providers.
Its undoubted success has led us to appoint Steve Lale as Bureau Billing Team Manager. Steve comes to us with a wealth of experience having worked in the telecoms industry for over eight years, with the majority of that spent in the billing software arena.
For those comms providers without a dedicated billing manager, the attraction of a bureau billing service is obvious. Billing is an inherently complex process when you consider the numerous legal and practical technicalities involved. Employing an in-house billing manager can be expensive and those with the necessary experience can be hard to find. But without them the task of completing the bill run inevitably falls to someone who neither has the time nor the expertise to manage the process effectively.
Union Street Technologies’ bureau billing service was created as a cost effective solution, reducing the workload freeing staff to assert themselves in their original roles. It’s not only time that’s been saved. Many clients have also reported an increase in their profit margins since switching to our bureau billing service thanks to the knowledge and expertise of our bureau team and their commitment to best practices.
This is an area of the bureau billing service that we’re keen to develop further, so in 2014 there’s going to be a big focus on reporting and margin analysis. If you would like further information on the benefits of bureau billing and how Union Street can optimise this area of your business, simply get in touch with one of our experts.
Written by Gareth Pritchard, Marketing Manager at Union Street Technologies