Leading supplier of billing and provisioning solutions, Union Street Technologies, has made a series of enhancements to its billing support offering. These include the introduction of a dedicated customer experience team (CXT) and the relaunch of its billing support portal which now features live chat functionality and video guides on how to use the aBILLity™ billing platform.
The newly created CXT is, made up of industry specialists with a high level of knowledge on the company’s aBILLity product set. Working alongside Union Street’s existing first and second line support teams, the goal of the CXT is to ensure all partners enjoy the best possible experience when contacting Union Street’s support department.
The CXT will primarily respond to “how to” requests from partners that may need pointers on using the aBILLity platform and other Union Street products. They will also advise on best practice and, where possible, suggest ways for increasing productivity and/or profitability.
In addition, the CXT will raise awareness and provide guidance on how to get the most from Union Street’s support portal. The recently upgraded support portal features an attractive new user interface, an extensive knowledge base with video tutorials and the facility to raise/monitor support tickets. Chat functionality has also been introduced to the support portal, making it easier than ever to communicate with Union Street’s support department.