Union Street Technologies, the leading supplier of business telecoms solutions, has found its bureau billing service to be extremely popular with both new and existing customers since its introduction in late 2012. Just over one year on Union Street now provides bureau billing to 40 clients, roughly ten per cent of their total customer base, with a further five customers in the pipeline that will soon be using this service.
The bureau service has proved so successful that Union Street has recently appointed Steve Lale as Bureau Team Manager to oversee the continued development of this service. Steve brings with him a wealth of experience having worked in the telecoms industry for over eight years, six of which spent in the billing software arena.
For comms providers that don’t have a dedicated billing manager it’s easy to see the attraction of a bureau billing service. Billing is an inherently complex process with numerous legal and practical technicalities. Experienced billing managers can be expensive to employ and often difficult to find but without a billing manager the task of completing the bill run inevitably falls to someone who probably has neither the time, nor expertise to manage the process.
Commenting on his appointment Steve said, “I’m very pleased to have joined Union Street and look forward to working for the UK’s leading provider of billing software and services. Our bureau service provides a cost effective way to reduce the workload involved in a billing run and frees up staff to concentrate on their core roles. Many clients have also reported an increase in their margins thanks to the knowledge and expertise of our bureau team and their commitment to best practices.
“I plan to maintain the high standards set by the team and also develop the service further. One area of the bureau service that I’m keen to develop is reporting, so in 2014 there’s going to be a big focus on margin analysis with the aim of helping our bureau customers to get the most from our aBILLity™ software.”