Based in Greater Manchester, Gteq is a telecoms and network services provider which offers advice and support to a wide range of businesses including PLCs, large corporates, schools, hospitals, charitable trusts and retail outlets. Established in 1995, Gteq today has an annual turnover of £2.7 million with high expectations of an increase in revenue to £5 million over the next three years. Gteq’s product portfolio has been carefully designed to provide businesses with an extensive range of services that ensure quality of service, choice, efficiency and value for money.
Gteq also offers an attractive proposition for dealers, boasting a partner channel of 120 companies. The channel is one area in which Gteq has firmly set its sights for future growth. In order to attract new Channel Partners, Gteq realised that it was important to provide a simple and comprehensive method of billing, and so began scouring the market to find the most suitable billing solution.
Karl McCaffrey, Group CEO for Gteq explains “We believe in offering outstanding customer service and aim to support our clients when it matters so that they can focus on their business. Accurate and effective billing is therefore a critical part of our service offering, and vital to Gteq’s success and continued growth. We looked extensively at the billing solutions market before eventually choosing Union Street to be our billing solutions provider. Many of Union Street’s competitors’ solutions require a great deal of manual intervention and are slow by comparison. Union Street’s aBILLity platform offers a much wider set of applications and faster processing. aBILLity was also the market leader in critical areas such as WLR3 integration and CRM support.”
A powerful data processing engine allows aBILLity to import, validate and rate CDRs at a rate of well over 20,000,000 per hour using standard hardware, which is much faster than most of its rivals. The platform can also automate many of the time-consuming processes that larger resellers find a challenge, resulting in a huge gain in productivity. These outstanding performance levels contributed to the aBILLity application suite winning ‘Software Application Suite of the Year’ in the prestigious 2011 Comms National Awards, having previously won the Comms Business award for Most Innovative Channel Product in the software application category.”
Karl continues, “One of the most important aspects of aBILLity’s functionality for Gteq is CRM integration. To manage the customer contact relationship, aBILLity has an integration module available with Microsoft Dynamics CRM which provides a bi-directional data exchange and synchronisation between applications. This integration with aBILLity has provided major productivity benefits for us, so much so that we are planning on rolling out aBILLity to our sister company GridTeq.”
Karl concludes “Since partnering with Union Street we can offer a tailored billing service so our partners’ customers can receive a single bill for all calls and lines, mobiles and data services. We can also provide cost centre billing and bespoke reporting should it be required. Gteq service and aBILLity billing is the perfect solution for our expanding partner channel.”